I called our insurance company today and literally spent 20-25 minutes on hold. Isn’t that fun? I got to listen to a variety of “interesting” music, which I put on speaker phone, that I’ve never heard before today. I also got to hear more than one person telling me how much they appreciated my waiting and my business and the next available customer assistant would be willing to help me. There were definitely better ways that I would have preferred to spend that hour, but…….
It wouldn’t help anyone for me to get mad. It would ruin my day (and possibly Steve’s night! lol), if I got all worked up over having to sit around and wait for someone to answer the phone. Proverbs 16:32 says, “He that is slow to anger is better than the mighty; and he that ruleth his spirit than he that taketh a city.” Slow to anger – seems like this is becoming a lost art in our society today, but it’s something that we must not only practice – we must also teach it to our children and grandchildren.
It certainly wouldn’t have helped the sweet girl who finally did answer my call. She couldn’t have been any nicer, and I know that she was very busy today. If I had been rude and ugly, what would it have accomplished? Kindness went a long way towards solving the problem. Ephesians 4:32 – “Be ye kind one to another…” She was just doing her job the best that she could. It wasn’t her fault that I had to wait so long.
So, what did I do while I was on hold? I started writing this blog in my head! Ephesians 5:6 says that we’re to “redeem the time!” So – next time you find yourself on hold – quote scripture, sing a hymn, be productive! God Bless, Courtney